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Shipping
Information
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Delivery Options Description Sheet
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1. CURBSIDE DELIVERY
Packaging Description: During the packaging process, a variety of
packaging materials may be used. Foam-In-Place (FIP) is manufactured
foam that is dispensed with a machine in a liquid state. While being
dispensed, it expands and conforms to the object, creating a mold as it
sets up. This creates a custom fit around the touch points of the
furniture piece. A gray film is placed between the furniture and the
liquid foam so the FIP does not touch the furniture. All flat sides and
tops are protected with 3/4" polystyrene sheets. A custom box made from
275 pound test, double wall cardboard sheeting covers the furniture
piece. After boxing, large furniture pieces are strapped to pallets for
easy transferring by the carrier.
Delivery Description: After the furniture is thoroughly packed, it is
shipped via less-than-truckload (LTL) common carrier (such as Yellow
Freight, Roadway, etc.). Once the shipment arrives to the destination
terminal, PackShip USA will call the receiving customer to let them know
it has arrived and provide the customer with the carrier's phone number
to call to schedule delivery. The LTL common carrier will use a 28' or
48' tractor trailer unit to make delivery.
The delivery will be made
with one driver and the trailer will not have a liftgate. The customer
must have someone on hand at delivery to provide assistance to the
driver during unloading. Additional people may be
required depending on the size of the order being delivered. It is the
customer's responsibility to take the furniture inside the home. Extra
charges will apply if the customer requests to have the shipment carried
inside the home. After unloading and before the driver leaves, the
customer should inspect the furniture for damage. Product damage
is rare, however, if damage is found, the customer should note the
damage in the appropriate box on the Delivery Receipt (provided by the
driver) and then sign. Contact PackShip USA immediately and a claim will
be filed. (Note: If there are any tears, indentations or holes on the
exterior of the package, but no damage is found, the customer should
still note on the Delivery Receipt that the packaging contained holes
and/or tears.) The delivery time for the Curbside Delivery method is 10
- 14 business days. This delivery method generally is less expensive
than the Inside Delivery with Set Up method. |
2. INSIDE DELIVERY WITH SET UP
Delivery Description: When furniture is shipped to a customer for inside
delivery with set up, a specialty carrier such as Bekins or Mayflower
will perform the delivery to the customer's home with two men. Once the
shipment arrives to the destination terminal, PackShip USA will call the
receiving customer to let them know it has arrived and provide the
customer with the carrier's phone number to call to schedule delivery.
The carrier will deliver the furniture in a 45' or 48' tractor trailer
unit. The delivery will be made with two men and the trailer will have a
ramp and/or liftgate. The two men will carry the furniture to the room(s)
requested and set up the furniture (i.e., assemble beds, place hutch
tops on hutch bases, etc.). After unloading and before the drivers
leave, the customer should inspect the furniture for damage. Product
damage is rare, however, if damage is found the customer should note the
damage in the appropriate box on the Delivery Receipt (provided by the
driver) and then sign. Contact PackShip USA immediately and a claim will
be filed. The delivery time for the Inside Delivery with Set Up method
is 14 - 21 business days. This delivery method generally is more
expensive than the Curbside Delivery method. |
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